How to Unlock Honor V Purse Phone without Any Data Loss

How to Unlock Honor V Purse Phone without Any Data Loss

Marry Lv13

How to Unlock Honor V Purse Phone without Any Data Loss

In today’s digital age, our Android phones serve as the primary hub of our lives, holding a treasure trove of personal and professional data. Yet, the frustration of being locked out due to forgotten passwords or malfunctioning security features can be overwhelming, compounded by the fear of data loss during the recovery process. However, there’s a beacon of hope - a way to unlock your Android phone without any data loss. In this comprehensive guide, we will explore the latest techniques, tools, and methods to regain access to your Android device safely without a password, PIN, or fingerprint. Let’s dive into it now.

Part 1. How to Unlock Honor V Purse Phone with Dr.Fone - Screen Unlock (Android)

If you or someone accidentally forgot or mistyped/misentered your lock password and caused it to lock permanently, of course, you will find ways to unlock it at first. But if you are not connected to the internet, or did not register a Google account for your device, your last resort would be to factory reset your device. That will totally wipe everything you have and save it on your device. If you want to unlock your lock screen without having to worry that your device data will be erased, Dr.Fone - Screen Unlock (Android) is your phone unlocking software .

Safe download safe & secure

Note: This tool temporarily support unlocking part of Samsung and LG locked screen without losing data, but other Android phone will be wiped all data if you try to unlock the screen with Dr.Fone - Screen Unlock (Android).

### Dr.Fone - Screen Unlock (Android)

Remove 4 Types of Android Screen Lock without Data Loss

  • It can remove 4 screen lock types - pattern, PIN, password & fingerprints.
  • Only remove the lock screen. No data loss at all.
  • No tech knowledge asked. Everybody can handle it.
  • Work for Samsung Galaxy S/Note/Tab series and LG G2/G3/G4.

4,464,578 people have downloaded it

Steps on How to Unlock an Android Phone with Dr.Fone - Screen Unlock (Android)

Step 1. Connect your Android phone to your PC with Dr.Fone installed, then run the program.

Step 2. Then, you should see the “Screen Unlock” tool, so proceed into it. After that,  click “Android” > “Unlock Android Screen.”

Dr.Fone home

Step 3. Then choose “Remove without Data loss” to unlock part Samsung/LG devices without data loss and find your device model.

Dr.Fone android Lock Screen Removal

Step 4. Follow the instructions on the program to get the Android phone into “Download Mode.”

  • 1. Power off the phone.
  • 2. Press and hold volume down + home button + power button at the same time.
  • 3. Press the volume up to enter download mode.

Dr.Fone android Lock Screen Removal

Step 5. The loading process will take you a few minutes because it is going to verify first your device’s compatibility.

Dr.Fone removing lock screen

Step 6. Wait until everything is done. You should then see your device already has no lock screen.

Dr.Fone lock screen removed

That’s how to unlock an Android phone with just one click using Wondershare’s Dr.Fone. If your device is not Samsung or LG, you can use a more advanced mode to unlock your phone .

Part 2. How to Unlock Android Phone with Aroma File Manager (with Data Loss)/h2>

If you weren’t able to open your Wi-Fi or data connection or enable USB Debugging, this is the way for you to unlock your lock screen. This could be a bit complicated, but it should work.

Steps are provided below, and please follow the step-by-step guide carefully to avoid a boot loop or any other damage.

Step 1. Download Aroma File Manager on your PC. This is a tool that unlocks Android phones. Android users can use it for free.

Aroma File Manager download page

Step 2. Go to your Downloads folders and copy the downloaded zip file.

Copy Aroma zip file

Step 3. Plug into your PC a memory card that you can insert into your phone later. Then, go to your list of connected devices and select the memory card.

open memory card on pc

Step 4. Paste the copied Aroma zip file. Once copied, eject it from your PC, then insert it into your Android device.

Paste aroma file manager

arom file manager pasted

Step 5. Enter Recovery Mode for your device. Each Android device has its own ways of entering recovery mode, so take a look at this link and find your device.

Enter recovery mode android

Step 6. When you are already in Android Recovery Mode, use your volume keys to navigate to ‘’apply update from external storage’’, then select the zip file you copied a while ago. It will be flashed on your device.

Android system recovery

Step 7. After it, restart, and recovery mode will reopen as Aroma File Manager, so go to its settings and select ‘’Automount all devices on start’’, then restart. Back in Aroma File Manager, go to the directory data>system. Check if the ff. exist. If they do, delete them. Then restart again.

  • gesture.key (pattern) / password.key (password)
  • locksettings.db
  • locksettings.db-shm
  • locksettings.db-wal
  • signature.key
  • sparepassword.key

arom file manager

Now you have your device booted up, and your Android lock screen is still locked, just gesture in or enter anything. It will be unlocked. And that’s how to unlock an Android phone using your device.

Part 3. How to Unlock Android Phone Using Minimal ADB and Fastboot (with Data Loss)

If you weren’t able to connect to the Internet, but you, fortunately, enabled your USB Debugging option before your device was locked, the ARONSDB tool from the Android SDK package can help you unlock your Android phone.

Here is the step-by-step guide for you to follow

Step 1. Go to Minimal ADB and Fastboot download page.

Minimal adb and fastboot dowload page

Step 2. Download the tool’s latest version.

Minimal adb and fastboot downloaded

Step 3. Open the downloaded Minimal ADB and Fastbootzip file and install it.

Minimal adb and fastboot installer zip

Minimal adb and fastboot setup

Minimal adb and fastboot installation complete

Step 4. Make sure your device is connected, then go to the Minimal ADB and Fastboot installation directory.

This PC [Win 8& 10] or My computer [Windows 7 & below]> Local Disk (C:) [primary drive]> Program Files [for 32-bit] or Program Files (x86) [for 64-bit] > Minimal ADB and Fasboot.

Local Disk

Program Files (x86) folder

Minimal adb and fastboot folder

Step 5. Inside the folder, hold the Shift key on your keyboard, then right-click your mouse. An additional “Open command window here” will appear so select that.

Minimal adb and fastboot open command

Step 6. ADB terminal will pop out. Now, the first is to type in ADB devices. This is to check if your device is recognized by ADB. If there is no device listed below, try to remove and reconnect your Honor V Purse and retype the command. If there are listed devices already, proceed.

Minimal adb and fastboot command window adb devices command

Step 7. Finally, type in the following commands one by one. These commands will remove your lock screen.

  • adb shell
  • cd /data/data/com.android.providers.settings/databases
  • sqlite3 settings.db
  • update system set value=0 where
  • name=’lock_pattern_autolock’;
  • update system set value=0 where
  • name=’lockscreen.lockedoutpermanently’;
  • .quit

Minimal adb and fastboot adb shell command

This would work if you have your USB debugging turned on before it was locked. That’s how to unlock Android using ADB.

Part 4: How to Unlock Phone via Find My Device (with Data Loss)

Google Find My Device is another handy way to unlock your locked Android device. However, it requires you to have your Google ID credentials and you have previously enabled Find My Device features. Moreover, it will erase all the data on your device. Use the following steps to unlock your Android phone via Find My Device:

Step 1: Open a web browser on a computer or another device and visit the Find My Device website. Now, sign in with the Google account that is linked to the locked Android device.

Step 2: After signing in, you will see a list of devices associated with your Google account on the left side of the screen. Select the locked Android device from the list and choose the “Erase Device” option from the menu on the left-hand side.

tap on erase device option

Step 3: You will now be asked to confirm your identity through a Google account password or using a pass-key. Afterward, follow the on-screen instructions to erase and unlock your Android device.

Part 5: How to Unlock Android Phone without Losing Data in Safe Mode

One way to unlock your Android phone without losing the data is by utilizing Safe Mode. This method works only if the screen lock you have been using is a third-party app. Since Safe Mode disables third-party apps, you can easily use it to uninstall the problematic app. Here is how to unlock an Android phone without losing data:

Step 1: On your Android device, press and hold “Power” and “Volume Down” keys together for 3 seconds. After the Power menu becomes visible, press and hold the “Power off” option.

Step 2: After a while, you will see the “Safe Mode” option on your screen with some basic instructions. Now, you can use the button to boot into Safe Mode and remove the screen lock application.

restart android device in safe mode

Part 6. How to Unlock Android Phone without Any Data Loss Using Google Account (Android 4.4 or lower)

If luckily, you left your Wi-Fi open and luckily connected to the internet, this is the easiest way to unlock your Android phone.

The step-by-step guide for you to refer

Step 1: Retry the incorrect password or pattern until the ‘’Forgotten Password/Pattern’’ appears below. Then select that.

android forgot pattern lock

Step 2: Check ‘’Enter your Google Account details’’ then tap next.

Unlock screen enter google account details

Step 3: Input your Google Account details, username, and password. You are done.

Account unlock Google

You will be given the option to input a new password or pattern right after you enter your Google account details. But if not, Google must have emailed you your temporary password or pattern that you will input to unlock your lock screen.

Downloading SamFw FRP Tool 3.0 for Honor V Purse

FRP (Factory Reset Protection) is a security feature for Android devices to prevent unauthorized access after a factory reset. SamFw FRP Tool is a popular solution for bypassing FRP on Samsung devices. Downloading the tool is crucial for users locked out of their devices.

The page discusses and evaluates its effectiveness with a comprehensive review. After that, you’ll see considering another option is wise, and the article will also recommend an alternative. Stay tuned for our insights. For now, you can download the SamFw FRP Tool for free and explore its features. Read on to learn more.

samfw frp tool software introduction

Part 1. A Detailed Introduction of SamFw FRP Tool

For many Samsung users, encountering a Google FRP lock can be a frustrating experience. A user recently reached out, saying:

“I’m facing a Google FRP lock issue on my recently acquired Samsung Galaxy S23 from eBay. Has anyone successfully used SamFw to bypass FRP without the previous owner’s account credentials?”

SamFw FRP Tool is designed to unlock Samsung devices afflicted by Google FRP locks. The tool aims to provide a solution for bypassing FRP without the previous owner’s credentials. It is beneficial for their Samsung devices to be locked out due to a factory reset.

Key Features of SamFw FRP Tool

Explore the essential features of the SamFw FRP Tool. Learn its key features for efficient Android device security solutions.

  • Unlock Samsung without data loss

SamFw FRP Tool can unlock Samsung devices without causing any data loss during the process. It ensures that your personal information and files remain intact.

  • Remove various Android locks

The tool can also remove other Android security measures. It can bypass pins, passwords, facial IDs, patterns, and fingerprints.

  • Wide compatibility

SamFw FRP Tool supports a broad range of Android versions. It’s compatible with Android 5 to the latest Android 13.

  • User-friendly FRP bypass

SamFw FRP Tool offers a straightforward solution to remove Google FRP locks. Its intuitive interface makes the process accessible for beginners.

How To Use SameFw FRP Tool

Here’s a comprehensive guide to help you bypass FRP using the Sam FRP bypass tool.

  • Step 1: Download the SamFw FRP tool on your computer. Install the app and launch it afterward. Connect your Samsung to your computer.

samfw frp tool main window

  • Step 2: Choose your device’s brand and click the Remove FRP button. Your phone screen will then display a notification requesting USB debugging permission. Tap OK to proceed.

samfw frp tool remove frp option

  • Step 3: Allow the process to complete. Upon completion, your device will automatically reboot as part of the FRP removal process. The reboot signals that the process bypassed the FRP lock. Close the pop-up and enjoy unrestricted access to your device.

frp removal completion pop-up

Note

It’s important to note that the _SamFw FRP Tool_ is only compatible with Windows OS. Users with Mac or Linux systems may need to explore alternative solutions for FRP bypass.

If you’re seeking a reliable and flexible alternative to the SamFw FRP tool, Wondershare Dr.Fone - Screen Unlock (Android) is the best choice. Its proven track record and various compatibilities offer a seamless solution for Android devices. In addition, it makes it easy to work on FRP lock without a PIN or Google Account. Let’s explore further below.

Part 2. Best SamFW FRP Tool Alternative: Wondershare Dr.Fone

Wondershare Dr.Fone - Screen Unlock (Android) is the go-to choice for many users seeking efficient FRP bypass methods. The app is available for Windows, Mac, and Linux, adding to its versatility. Here are some reasons why it’s the best alternative to the SamFw FRP Tool.

dr.fone main window

  • Versatile lock screen removal. Dr.Fone excels in removing various Android lock screen types. It offers a comprehensive solution for users facing different security challenges.
  • Pin and Google Account bypass. The tool bypasses FRP without the need for a PIN or Google Account. It provides a hassle-free experience for users.
  • Fast unlock process. Dr.Fone ensures a swift unlocking process. With the ability to remove the lock screen within less than 5 minutes, it minimizes inconvenience.
  • Extensive device compatibility. Supporting over 2000+ Android models, Dr.Fone Screen Unlock - Android boasts extensive compatibility. It’s a versatile and reliable choice for users with various devices.

How To Bypass FRP With Dr.Fone - Screen Unlock (Android)

Dr.Fone - Screen Unlock (Android) is the ultimate alternative to the SamFw FRP Tool. Follow the steps outlined to bypass FRP without complications using the platform.

  • Step 1: Download and install Dr.Fone - Screen Unlock (Android) on your computer. Launch the program, and select Toolbox > Screen Unlock from the main menu. Click Android as the Honor V Purse device type to continue.

choosing device type on dr.fone

  • Step 2: Connect your Android device to the computer using a USB cable. Choose the Remove Google FRP Lock option.

remove google frp lock option

  • Step 3: Choose your Android device type and click Start to proceed to the next window. Afterward, choose All Android versions (One-Click Removal) if you don’t know the OS version of your phone. Click the Start button again to continue.

choosing android version window

  • Step 4: Next**,** follow the on-screen instructions. Locate the Emergency Call button on your Android and tap it. Dial “*#0*#” for a secret menu. Click Next in the app. Your Android will prompt the USB debugging option. Tap Allow on your phone, then click Authorized on your computer.

debugging smartphone to authorize dr.fone

  • Step 5: Dr.Fone will confirm the removal of the FRP locks from your Android device. After successful removal, the prompt window indicates completion. Click Done upon successful execution. If issues persist, retry the process with the Try Again option.

removed frp status window

Part 3. Side-by-Side Comparison Between SamFw Tool and Dr.Fone

Choosing between SamFw Tool and Dr.Fone - Screen Unlock (Android) shouldn’t be hard. Here’s a concise side-by-side comparison evaluating their ease of use, speed, compatibility, features, and more.

SamFw FRP Tool Wondershare Dr.Fone
Ease of Use User-friendly interface, suitable for beginners Intuitive design, making it accessible for all users
Unlock Speed Efficient FRP bypass speed varies by device Swift unlocking process, often under 5 minutes
Compatibility Windows-only, limited OS compatibility Wide compatibility with Windows and Mac, extensive Android device support
FRP Bypass Capability Effective FRP removal, especially for Samsung devices Bypasses FRP without a PIN or Google Account, versatile lock screen removal
Additional Features Removes various Android lock screen types Pin and Google Account bypass, extensive device compatibility

Read More About FRP Bypass:

Top 5 Huawei Bypass FRP Tools for PC That Actually Work

Bypass FRP OPPO All Series like a Pro With/Without PC

Ways to Remove FRP Lock on Motorola Phones without a PC

Conclusion

SamFw FRP Tool is a viable option for users with FRP lock issues, particularly on Samsung devices. Its interface and effectiveness in removing FRP are noteworthy features. However, limitations arise with its Windows-only compatibility, which may impact user experience.

In comparison, Dr.Fone - Screen Unlock (Android) is a great alternative. Its design, fast unlocking process, and compatibility make it a versatile and reliable choice. The tool’s ability to bypass FRP without a PIN or Google Account adds to its appeal. Test both apps to see which one works best for your needs.

Tips: Forget your device password and can’t get access to it? No worries as Dr.Fone is here to help you. Download it and start a seamless unlock experience!

6 Solutions to Unlock Honor Phones If You Forgot Password, PIN, Pattern

Too many times, we forget the passcode of our smartphones, only to regret it later. Don’t worry if you are facing the same issue. It happens to all of us at times. Fortunately, there are many ways to unlock an Android device even when you have forgotten its password/pin/pattern lock. This guide will teach you how to unlock Honor phones if you forgot the password in five different ways. Read on and choose your preferred option if you forgot the password on your Honor phone and move past every setback you face.

Solution 1: Unlock Honor Phone using Dr.Fone - Screen Unlock (5 mins solution)

Among all the solutions we are going to introduce in this article, this is the easiest one. Dr.Fone - Screen Unlock (Android) can help you remove the lock screen of some Honor and Samsung devices without any data loss. After the lock screen is removed, the phone will work like it’s never been locked before, and all your data are there. Besides, you can use this tool to bypass the passcode on other Android phones, such as Huawei, Lenovo, Oneplus, etc. The only defect of Dr.Fone is that it will erase all the data beyond Samsung and Honor after unlocking.

arrow

Dr.Fone - Screen Unlock (Android)

Get into the Locked Honor Phone within Minutes

  • Available for most Honor series, like LG/LG2/LG3/G4, etc.
  • Except for Honor phones, it unlocks 20,000+ models of Android phones & tablets.
  • Everybody can handle it without any technical background.
  • Offer customized removal solutions to promise good success rate.

4,008,669 people have downloaded it

How to unlock an Honor phone with Dr.Fone - Screen Unlock (Android)?

Step 1. Launch Dr.Fone.

Download Dr.Fone from the download buttons above. Install and launch it on your computer. Then select the “Screen Unlock“ function.

unlock lg phone - launch drfone

Step 2. Connect your phone.

Connect your Honor phone to the computer using a USB cable. Click on Unlock Android Screen on Dr.Fone.

unlock lg phone - connect phone

Step 3. Select the phone model.

Currently, Dr.Fone supports removing lock screens on some Honor and Samsung devices without data loss. Select the correct phone model information from the dropdown list.

unlock lg phone - select phone model

Step 4. Boot the phone in download mode.

  • Disconnect your Honor phone and power it off.
  • Press the Power Up button. While you are holding the Power Up button, plug in the USB cable.
  • Keep pressing the Power Up button until the Download Mode appears.

unlock lg phone - boot in download mode

Step 5. Remove the lock screen.

After your phone boot in download mode, click on Remove to start to remove the lock screen. This process only takes a few minutes. Then your phone will restart in normal mode without any lock screen.

unlock lg phone - remove lock screen

For more detailed steps, please go to our guide on unlocking Android phones with/without data loss .

Solution 2: Unlock the Honor Phone Using Android Device Manager (Need a Google account)

This is probably the most convenient solution to set up a new lock for your Honor device. With Android Device Manager, you can locate your device, ring it, erase its data, and even change its lock remotely. All you got to do is log in to the Honor V Purse device Manager account using the credentials of your Google Account. Needless to say, your Honor phone should be linked to your Google Account. Learn how to unlock the Honor phone if forgot your password using Android Device Manager.

  • Step 1. Start by logging in to Android Device Manager by entering the credentials of your respective Google Account that is configured with your phone.

unlock lg forgot password - login android device manager

  • Step 2. Select your device’s icon to get access to various features like ring, lock, erase, and more. Out of all the provided options, click on “lock” to change the security lock of your device.

unlock lg forgot password - select device

  • Step 3. Now, a new pop-up window will open. Here, provide the new password for your device, confirm it, and click on the “lock” button again to save these changes.

unlock lg forgot password - lock with new password

That’s it! Your phone will reset its password, and you would be able to move past any problem related to forgetting the password on the Honor phone using Android Device Manager unlock .

## Solution 3: Unlock the Honor Phone Using Google Login (only Android 4.4 and below)

If your Honor device runs on Android 4.4 and previous versions, then you can easily move past the password/pattern lock without any trouble. The provision is not available on devices, which run on newer versions of Android. Nevertheless, for all the Honor V Purse devices running on older versions than Android 4.4, this is undoubtedly the easiest way to set a new passcode. Follow these steps to learn how to unlock your Honor phone if you forgot your password using your Google credentials.

  • Step 1. Try bypassing the pattern lock at least 5 times. After all the failed attempts, you will get the option to either make an emergency call or choose the option of “Forget pattern”.

unlock lg forgot password - forgot pattern

  • Step 2. Select the “Forget pattern” option and provide the correct credentials of your Google account to unlock your phone.

unlock lg forgot password - log in google account

Solution 4: Unlock the Honor Phone Using Custom Recovery (SD card needed)

If your phone has a removable SD card, you can also try this technique to disable the pattern/password on your device. Though, you need to have some custom recovery installed on your device for this method. You can always go for TWRP (Team Win Recovery Project) and flash it on your device.

TWRP: https://twrp.me/

Also, since you can’t move anything to your device when it is locked, you need to do the same using its SD card. After ensuring that you have met all the basic prerequisites, follow these steps and learn how to unlock the Honor phone’s forgotten password using a custom recovery.

  • Step 1. Download a Pattern Password Disable application and save its ZIP file on your computer. Now, insert your SD card into your system and move the recently downloaded file to it.

  • Step 2. Reboot your phone into recovery mode. For instance, the TWRP recovery mode can be turned on by simultaneously pressing the Power, Home, and Volume Up button. You would get different options on your screen after entering the custom recovery mode. Tap on “Install” and browse the Pattern Password Disable application file.

unlock lg forgot password - team win recovery project

  • Step 3. Install the above-mentioned application and wait for a few minutes. Afterward, restart your Honor phone. Ideally, your phone will be restarted without any lock screen. If you get a lock screen, you can bypass it by entering any random digits.

Solution 5: Factory Reset Honor Phone in Recovery Mode (erases all phone data)

If none of the above-mentioned alternatives work, then you can also try to factory reset your device. This will erase every kind of data from your device and make it look brand new by resetting it. Though, you can easily resolve the forgot password on the Honor phone with it. Therefore, before proceeding, you need to be familiar with all the repercussions of performing a factory reset. All you got to do is follow these steps.

  • Step 1. Put your Honor phone on its recovery mode with correct key combinations. To do this, firstly, turn your device off and let it rest for a few seconds. Now, press the Power and Volume Down key at the same time. Keep pressing them until you see LG’s logo on the screen. Release the buttons for a few seconds and press them again at the same time. Again, keep pressing the buttons until you see the recovery mode menu. This technique works with most Honor devices, but it can differ slightly from one model to another.

  • Step 2. Choose “Wipe Data/Factory Reset.” You can use the Volume up and down key to navigate the options and the power/home key to select anything. Use these keys and select the “Wipe Data/Factory Reset” option. You might get another pop-up asking to delete all user data. Just agree it reset your device. Sit back and relax as your device will perform a hard reset.

unlock lg forgot password - enter in recovery mode

  • Step 3. Select the “Reboot system now” option to restart it. Your phone will be restarted without any lock screen.

unlock lg forgot password - reboot system

After following these steps, you can easily overcome how to unlock the Honor phone forgot password issue.

Solution 6: Unlock Honor Phone Using ADB Command (need USB debugging enabled)

This might be a little complicated initially, but if you don’t want to follow either of the above-mentioned techniques to unlock your device, you can go with this alternative. Before proceeding, make sure that you have ADB (Android Debug Bridge) installed on your computer. If you don’t have it, then you can download Android SDK right here .

Additionally, it would help if you turned on the USB Debugging feature on your phone before you forgot the password. If USB debugging is not turned on before, then this method will not work for you.

After making your device ready and downloading all the essential software on your computer, follow these steps to learn how to unlock your Honor phone if you forgot the password.

  • Step 1. Connect your device to the computer with a USB cable and open the command prompt when it is successfully connected. If you get a pop-up message regarding USB Debugging permission on your device, simply agree to it and continue.

  • Step 2. Now, please provide the following code on the command prompt and reboot your device when it is processed. If you want, you can also tweak the code a little and provide a new lock pin.

  • ADB shell

  • cd /data/data/com.android.providers.settings/databases

  • _sqlite3 settings._db

  • update system set value=0 where name=’lock_pattern_autolock’;

  • update system set value=0 where name=’lockscreen.lockedoutpermanently’;

  • .quit

unlock lg forgot password - command code

  • Step 3. If the above code doesn’t work, try providing the code “ADB _shell rm /data/system/gesture. the key_” to it and follow the same drill.

unlock lg forgot password - code

  • Step 4. After restarting your device, if you still get a lock screen, then give a random password to bypass it.

Conclusion

You can choose a preferred option and rectify the issue whenever you forgot the password on the Honor phone . Make sure that you meet all the requirements and go through the respective tutorial to attain fruitful results.


  • Title: How to Unlock Honor V Purse Phone without Any Data Loss
  • Author: Marry
  • Created at : 2024-08-09 23:57:40
  • Updated at : 2024-08-10 23:57:40
  • Link: https://unlock-android.techidaily.com/how-to-unlock-honor-v-purse-phone-without-any-data-loss-by-drfone-android/
  • License: This work is licensed under CC BY-NC-SA 4.0.
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How to Unlock Honor V Purse Phone without Any Data Loss